What is Lean Six Sigma & How does it work ? – Part 2/3

KEY CONCEPTS OF SIX SIGMA At its core, Six Sigma revolves around a few key concepts. Critical to Quality: Attributes most important to the customer. Defect: Failing to deliver what the customer wants. Process Capability: What your process can deliver. Variation: What the customer sees and feels. Stable Operations: Ensuring consistent, predictable processes to improve […]

ISO 9001 : 2015 Internal Auditing Procedure – EXPLAINED ( Part 3/4)

Audit Program The organization must maintain a documented program for conducting audits (internal and external). An audit program is a series of steps or specifications required by the organization in order to be able to conduct the audit. The goal of the program is to identify the required organizational elements that will be audited and […]

Health & Safety Accident Investigation & Corrective Action Procedure ( Explained – Part 1/2)

Your organization shall establish, implement and maintain a procedure(s) to record, investigate and analyse incidents in order to: a) Determine underlying OH&S deficiencies and other factors that might be causing or contributing to the occurrence of incidents b) Identify the need for corrective action c) Identify opportunities for preventive action d) Identify opportunities for continual […]

ISO 9001 : 2015 Internal Auditing Procedure – EXPLAINED ( Part 2 /4)

Audit Results (Findings and Evidence) During the audit, the auditor samples, observes, asks questions, examines processes or processes outputs like records or products, or observes locations where a service was provided. The inspections or observations shall be considered and recorded as the audit findings. The findings will be used for the audit’s conclusions and will […]

Occupational Health & Safety – ISO 45001:2018 Internal Auditing Procedure Part 2/2

Your organization shall ensure that internal audits of the OH&S Management System are conducted at planned intervals to: a) Determine whether the OH&S Management System: Conforms to planned arrangements for OH&S management including the requirements of the ISO 45001:2018 Standard andHas been properly implemented and is maintained andIs effective in meeting the organization’s policy and […]

How To Identify Opportunities For Improvement – ISO 9001:2015 Quality Management System

The ISO 9001 Standard expects the organization to define which inputs and sources of information in the QMS may indicate the need for improvement. The standard refers to some well-known and widely used quality tools and their outputs: • Quality policy Deviation from the general guidelines, intentions, and goals referring to quality may suggest that […]

What is Six Sigma & How does it Work ? -Part 1 / 3

What is Six Sigma? As per Jack welch “Six Sigma is a quality program that, when all is said and done, improves your customer’s experience, lowers your costs, and builds better leaders.” Six Sigma is simply a method of efficiently solving a problem. Using Six Sigma reduces the amount of defective products manufactured or services […]

7 Steps for Performing an ISO Integrated Management System Audit

An ISO internal audit consists of the following seven elements or steps, which should be performed in this sequence: 1.Document Review : In this step you should review all the policies and procedures and check whether they are compliant with your ISO standard; also, this step is crucial for creating the work documents (i.e., the […]

How To Deal With Non Conformance (NC) in ISO 9001:2015 ? – Part 1/2

“Non conformances (also known as nonconformities) are outputs that do not meet requirements.” If your company produces/ makes dolls, then the requirement is that each doll has 2 arms, 2 eyes, 2 legs, etc. Correct? What if you are packing the doll in a box right after it being made and notice that it is […]